Refunds, cancellation, and deposits

This notice applies to professional engagements with Adapterroutepoint: full procurement spend reviews, category studies, supplier concentration studies, and annual briefings. It does not apply to goods, software licences, or subscriptions, because we do not sell those.

Eligibility

Refunds are available where this notice says so, and where Georgian mandatory consumer rules give you a stronger right — those rules prevail. Organisations acting in the course of business are refunded only as set out here and in the engagement letter.

Timeframe for asking

Write to hello@adapterroutepoint.digital, or telephone +995 431 555 427, as soon as you know you must cancel. For a briefing, notice is measured in working days before the booked session. For a review or study, notice is measured from the date we received your instruction to stop.

Full refund

You receive a full refund of sums paid if we have not started classification or briefing preparation, and you cancel in writing:

• more than ten working days before a booked briefing; or
• before we have acknowledged receipt of your source files for a review or study, or within three working days of the engagement letter if files have not yet been sent.

The first scoping conversation is not charged, so there is nothing to refund for that call.

Partial refund

If work has started — files opened, a category tree drafted, boards in preparation — we invoice time already spent at the day rate in the letter (or 650 GEL excluding VAT if the letter used a lump sum) plus documented travel. The remainder of the deposit or prepayment is returned. If time already spent exceeds the deposit, we invoice the difference; we do not invent extra days.

Non-refundable items

• Travel and room-hire already committed at the date of cancellation, where the vendor will not refund us
• Printed boards already produced
• Time spent on-site at your offices before the cancellation notice arrived

Process

Send a written request with the engagement reference and the reason (cancellation, reschedule, or a complaint about the work). We confirm what has been spent and what will return. Refunds go back by the same method as the original payment where the bank allows it, otherwise by bank transfer to the account on your invoice.

Processing time

We aim to instruct our bank within fourteen working days of agreeing the amount. Inter-bank time in Georgia is outside our control.

Method

GEL bank transfer is the default. We do not refund in cash at the studio.

Contact for refund requests

Adapterroutepoint, Level 10, 64 Aghmashenebeli Street, Kutaisi 4600. Telephone +995 431 555 427. Email hello@adapterroutepoint.digital.

Cancellation by us

If we cannot staff the engagement, we refund in full any sums paid for work not delivered and help you find another analyst if we can. We will not leave a half-classified file without a written hand-over of what was done.

Rescheduling

Briefings may be moved once, free of charge, if you give at least five working days’ notice. Later moves are treated as a cancellation of the original slot and a new booking. Reviews may pause if your export is late; the calendar in the letter then shifts, fees unchanged, unless the pause exceeds thirty days, in which case we may close the file under the partial-refund rule.

Deposits

Engagements above 3,000 GEL take a 30% deposit on signature. The deposit is credited against the final invoice. It is refundable only on the full-refund terms above, or as a remainder under partial refund.

No-shows

If nobody from your side attends a booked briefing and no notice was given, the briefing fee is earned. We will still send any boards already prepared. A new date is a new fee.

Work already started

Opening your export, joining supplier names, or drafting a tree counts as started work. Sitting in a scoping call does not.

Purchased materials

Printer’s proofs and large-format boards ordered for your session are materials. If they are already printed, they are not refundable; we can send them to you or recycle them as you prefer.

Exceptions

If the findings note is late beyond the period in the letter for reasons that are ours (illness of the named analyst without a substitute, for example), you may cancel the unused remainder and receive a partial refund as above, or wait for a new date. If the delay is because files were incomplete, the calendar extends and fees stand.

Complaints about the quality of a map are handled first by a free revision of the note where we made an arithmetic or classification error against the agreed tree. That is a correction, not a refund, unless we cannot correct it.